Constructing an effective and thorough Donor EXPERIENCE Map starts with understanding your donors on an instinctive level.
Unfortunately, pastors and non-profit organization (NPO) leaders often have trouble in this area. After all, dealing with people and money is a complicated issue. Many feel uncomfortable in this situation, but if you let uneasiness control your interactions with potential donors, you’ll hurt your ministry or organization’s chance of growing.
What most of us have learned in life, however, is that understanding breeds tenacity and determination. When you understand what your donors are thinking on a primal level, you’re better able to communicate with them. This puts you in a better position to attract new donors, retain existing donors and increase giving revenue.
The fact is that people are giving less, but they are still giving. And when you add in potential disruptions – such as the economic difficulties seen during the COVID-19 outbreak – it becomes apparent that crafting an informed and thorough Donor Journey Map should be a top priority within your church or non-profit organization.
Fortunately, there’s a proven method for doing just that.